Privacy Policy

1. Overview

VDZ Electrical Services, LLC (“VDZ,” “we,” “us,” or “our”) respects the privacy of customers, prospective customers, website visitors, and other individuals who communicate with us. This Privacy Policy explains the information we may collect, how we use it, when we may share it, and the choices available to you.

2. Information We Collect

Depending on how you interact with VDZ, we may collect information such as:

• Name, phone number, email address, and service address.
• Information you submit through our Request Service form, including service type, urgency, preferred appointment time, notes, and project details.
• Appointment, estimate, invoice, payment-status, and customer-service records.
• Photos, documents, or other information you voluntarily provide in connection with a service request or project.
• Referral and marketing-source information that helps us understand how customers found VDZ.
• Website-usage information such as session activity, approximate location, browser or device information, and similar analytics data.

3. How We Use Information

We may use information we collect to:

• Respond to service requests and customer questions.
• Schedule, confirm, and manage appointments.
• Prepare estimates, invoices, receipts, and project records.
• Provide electrical and related services requested by the customer.
• Communicate about active jobs, follow-up, payments, and customer service.
• Request an honest review after a completed customer transaction.
• Maintain business, accounting, safety, fraud-prevention, and legal records.
• Measure website performance and improve our marketing, website, and customer experience.

4. Website Analytics and Cookies

Our website uses Google Analytics and related measurement technology to help us understand how visitors use the website. These tools may use cookies or similar identifiers and may collect information such as session activity, approximate geographic location, browser information, device information, and interaction with pages on the website.

You can limit cookies through your browser settings. Some analytics or advertising features may also provide additional privacy controls through the applicable service provider.

5. Text Messages and Phone Communications

If you provide a mobile number or communicate with VDZ by text, we may use that number to respond to your inquiry and to communicate about your service request, appointment, estimate, invoice, payment, or other customer-service matters. Message frequency varies and standard message or data rates may apply.

We do not sell or share mobile opt-in information with third parties for their own marketing purposes. You may ask us to stop text communications at any time.

6. How We Share Information

We may disclose personal information only when reasonably necessary, including to:

• Service providers that support our website, analytics, email, scheduling, document storage, invoicing, payment processing, or other business operations.
• Contractors or professionals involved in providing or supporting a requested project, when appropriate.
• Government authorities, regulators, courts, law enforcement, or other parties when required by law or reasonably necessary to protect rights, safety, property, or prevent fraud.
• A successor or related party in connection with a business reorganization, merger, sale, or transfer of assets.

VDZ does not sell personal information for money. If our data practices materially change, we will update this Privacy Policy and provide any notices or choices required by applicable law.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain project and accounting records, resolve disputes, enforce agreements, satisfy legal obligations, and support legitimate business needs. Retention periods may vary depending on the type of information and the purpose for which it was collected.

8. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect information in our possession. However, no website, email system, cloud service, or electronic transmission method can be guaranteed to be completely secure.

9. Your Privacy Choices and Rights

Depending on where you live and the law that applies, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, and in some circumstances to opt out of certain uses of personal information.

To submit a privacy request, contact us by email or phone using the information below. We may need to verify your identity before completing a request. If applicable law gives you a right to appeal a decision on a privacy request, you may submit an appeal by emailing us with the subject line “Privacy Appeal.”

10. Children’s Privacy

Our website and services are intended for adults seeking residential or commercial services and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.

11. Third-Party Websites and Services

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and VDZ is not responsible for the privacy or security practices of third parties.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. The effective date at the top of this page will be updated when the policy changes.